Last Updated: 7/4/2025
Introduction
At Fanzy Game Shop, we strive to provide the highest quality digital services. We understand that sometimes issues can arise, and our refund policy is designed to address these situations fairly. This policy outlines when refunds are available, the process for requesting them, and what to expect during the refund process.
Note: Due to the digital nature of our products and services, all sales are generally considered final once the service has been successfully delivered. However, we do recognize that certain circumstances warrant refunds, as outlined below.
Refund Eligibility
You may be eligible for a refund in the following situations:
Eligible for Refund:
- Non-Delivery of Service: If you have not received your purchased service within the specified delivery timeframe.
- Partial Delivery: If you received only part of your ordered service (e.g., fewer game credits or followers than paid for).
- Technical Issues: If our system experienced technical problems that prevented the proper delivery of your purchased service.
- Double Charging: If you were charged multiple times for the same order.
Not Eligible for Refund:
- Completed Services: Once a service has been successfully delivered as described, it is not eligible for a refund.
- Incorrect Information: Services that failed to deliver due to incorrect account information provided by you (wrong game ID, username, etc.).
- Change of Mind: If you simply change your mind after the service has been delivered, or if you don't like the service despite it being delivered as described.
- After Expiry Period: Refund requests submitted more than 7 days after purchase.
- Terms Violation: Services purchased for accounts that violated the terms of service of the respective platform (game or social media).
Refund Request Process
If you believe you qualify for a refund based on the above criteria, please follow these steps:
1
Contact Customer Support
Start by contacting our customer support team through one of these channels:
- Email: support@fanzygame.shop
- Submit a ticket through our Contact Form
- Contact us on Telegram: @Fanzy Game Shop
2
Provide Order Information
Please include the following details in your refund request:
- Your order number or transaction ID
- Date of purchase
- Email address or account used for the purchase
- Description of the issue
- Screenshots or other evidence (if applicable)
3
Review Process
Our team will review your request and verify the information provided. This may include:
- Checking our delivery logs
- Verifying payment details
- Examining the account status
This process typically takes 1-3 business days.
4
Decision and Processing
We will notify you of our decision via email. If your refund is approved:
- Refunds are typically processed within 5-7 business days
- The refund will be issued to the original payment method used for the purchase
- You'll receive a confirmation email once the refund is processed
Refund Timeframes
Please be aware of the following timeframes related to our refund policy:
- Refund Request Deadline: Refund requests must be submitted within 7 days of the original purchase date.
- Review Period: Our team will review your refund request within 1-3 business days.
- Refund Processing: If approved, refunds are generally processed within 5-7 business days.
- Bank Processing: After we process your refund, it may take an additional 3-10 business days for the funds to appear in your account, depending on your payment provider's policies.
Important: For KBZ Pay and Wave Pay, refunds typically appear in your account within 3-5 business days. Bank transfers may take longer to process.
Partial Refunds
In some cases, we may issue partial refunds:
- If only a portion of the ordered service was not delivered
- If there were partial technical issues affecting only some aspects of the service
- If we determine that a partial refund is appropriate after reviewing the specific circumstances
The amount of a partial refund will be calculated based on the proportion of the service that was not successfully delivered.
Alternative Solutions
In some situations, we may offer alternatives to a monetary refund, such as:
- Store credit that can be applied to future purchases
- Replacement of the service (re-delivery)
- Upgrade to a premium service at no additional cost
These alternatives may be offered at our discretion and will be discussed with you during the refund review process.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:
- Email: support@fanzygame.shop
- Through our contact form: Contact Us
- Telegram: @Fanzy Game Shop
Our customer support team is available to assist you with any questions or concerns.
This refund policy is part of our Terms and Conditions. We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on this page.
