Frequently Asked Questions

Yes, you need to create an account to make purchases on Fanzy Game Shop. Creating an account helps us track your orders, provide customer support, and offer personalized services. You can register using your email, Google account, or Telegram.

You can contact our customer support team through several channels:

• Email us at contact@fanzygame.shop
• Message us on Telegram at @Fanzy Game Shop
• Use the contact form on our Contact Us page
• Reach out to us on Facebook Messenger

Our support team is available 24/7 to assist you with any questions or concerns.

Most gaming credits (diamonds, UC, etc.) are delivered instantly after payment confirmation. In some rare cases, it might take up to 5-10 minutes depending on server load and processing times. If you don't receive your purchase within 30 minutes, please contact our customer support team.

Yes, your account information is completely safe with us. We only require the minimum information necessary to deliver the service (typically your game ID or username). We don't need or store your game account passwords. All transactions and personal data are encrypted and secured with industry-standard protocols.

We currently support popular games including:

• Mobile Legends: Bang Bang (Diamonds)
• PUBG Mobile (UC)
• Free Fire (Diamonds)
• Call of Duty Mobile (CP)

We regularly update our services to include more games. Check our shop page for the most current offerings.

Yes, we provide high-quality followers and engagement from real accounts. Unlike many competitors, we focus on delivering genuine engagement that won't harm your account's reputation or risk being removed by the platform's algorithms. This approach ensures steady and sustainable growth for your social media presence.

Delivery times vary depending on the service and quantity:

• Small orders (followers, likes) typically begin within 24 hours
• Medium-sized orders may take 1-3 days to complete
• Large orders are delivered gradually over 3-7 days for more natural growth

We deliver services gradually to ensure they appear organic and don't trigger platform safety mechanisms.

Absolutely. We only require your public username or profile URL to deliver our services. We never ask for your passwords or access to your accounts. All personal data is handled according to our strict Privacy Policy and international data protection standards.

We currently accept the following payment methods:

• KBZ Pay
• Wave Pay
• Bank Transfer

We're constantly working to add more payment options for your convenience. Check our Payment Methods page for the most up-to-date information.

We offer refunds for services not delivered within the promised timeframe. If your order is not delivered or only partially delivered, you can request a refund within 7 days of purchase. Please note that once services have been delivered, they cannot be refunded. For detailed information, please visit our Refund Policy page.

No, we believe in transparent pricing. The price you see is the price you pay. There are no hidden fees, taxes, or additional charges added during checkout. All costs are clearly displayed before you confirm your purchase.